Allium

Our king suite was not ready when we arrived so they placed us in an "upgraded" suite that they recently remodeled. At first we were so impressed until we left the room to head to lunch and an employee saw us and we hesitated because of his demeanor and My husband held back and went back to our room only to find him in our room. A wedding gift had been torn open but he was placing pillows that had been placed on the window sill he had brought to the room. Why were they not placed on the bed to begin with? We carried this gift across the country with no damage so I knew it well. We were glad my husband went back. The second thing was the new furniture was so stiff it was uncomfortable to even sit on. Pretty but not practical. The bed as well was extremely uncomfortable. Not the usual Four Season comfort. Then in the morning we went to shower and much to our surprise the valve to turn on the shower was cemented in concrete and would not turn on! You could hear the grind of the grout trying to break through. So we showered in the small shower in the living area and it too had issues that if you showered for more than 2 minutes, it overflowed over the threshold so we had to quickly get clean? Wow. Our room cost $1400 for that? I mentioned the issues to the check out clerk and his comment was a non expression of "Oh we will have to take a look at that". Really? Then I got a massage and the lame therapist suggested I take marijuana for my pain. When I didn't like that comment she suggested I use injections of fetal stem cells for healing. I didn't know they had doctors for massage therapy! I spent $200 for that advice and was so insulted and came out more sore than I went in. The only highlight of this hotel was the chef to the restaurant which is newly designed. The food was outstanding. We will not be returning to this hotel. It is not the quality it use to be. Look elsewhere for less and most likely better comfort.

Very nice facility with superb staff. Great free continental breakfast. Clean rooms.Great location. Would definitely recommend.

Enjoy a lavish stay in the heart of downtown Chicago with luxurious accommodations and amenities. Relax in spacious accommodations with Experience world-class service that will make your stay unforgettable. World class dining at the Adorn Bar and restaurant located in the hotel And conveniently adjacent is the Social lounge. Easy Valet parking, fast Uber or a quick walk to all of Chicago’s incredible shopping on Mag Mile, Oak street, restaurants and Lake Michigan!

Very nice room and view. Pack clothing, and they try to anticipate all your other needs. Staff is eager to make your stay enjoyable.

The best I've experienced so far, Raul is the absolute best, made me feel taken care of, no worries!!! Knowledgeable, helpful, attentive, to all of my needs!!!!! This is definitely what 5star feels like 👍the upgrades are beautiful!!!! A very modern and sleek and upscale hotel, so enjoy!!!! I certainly did!!!!!

Everything about this hotel is excellent. The staff is extremely friendly and go out of their way to make sure you are comfortable. I can't wait to visit again.

Amazing decor and as per usual for a Four Seasons, outstanding service! Front desk team, Concierge team and valet team are all amazing! Have stayed at ALL of the luxury hotels on Mag mile and this one takes the cake for Uber luxury and outstanding service! Highly recommend the spring blossom tea service if traveling for a girls weekend!

This is a great hotel! The service to pre-pandemic amazing which is 6* in 2022! I see the same staff each visit and everybody from the doormen, valets, housekeeping, and food and beverage go the extra mile! The rooms are large and well equipped. It’s my new favorite hotel in the US!

You could, as they say, do worse than a Four Seasons. It’s mostly immaculate. The staff is comically friendly and helpful. Two nitpicks as someone who really had to stretch to stay at a Four Seasons and expected perfection: 1) the in-room dining is absurdly expensive AND below average, 2) due to the hotel’s incredible location beside the lake, it receives the brunt of the wind coming off the lake, so the room creaks every 2-3 seconds when it’s windy. In Chicago. Sooo if you’re a light sleeper like me, bring some pills or something.

Amazing staff. Everyone was incredibly friendly. They went above and beyond to make my 7 yr old daughter's birthday trip special. Multiple delivers to the room (toys, t-shirt, cupcakes, cookies, happy birthday note). Gorgeous rooms with beautiful views of Chicago. The restaurant is amazing as well.