The hotel is wonderfully located, close to everything and the high floors have fantastic views of the river or lake. The standard rooms are small, but the layouts are convenient. They are a bit dark at night because the lamps are dim, but there are reading lights bedside for convenience.
The carpet in my room had a large stain, but overall, the rooms looked and smelled clean. They have all the basics like a small fridge, coffee and tea, water for purchase, in room safe, a bathrobe, slippers and toiletries. The beds are also very comfortable and smelled fresh.
The hotel has a small restaurant on the first floor, the very popular rooftop bar and room service, but it closes before 11PM. Though I booked through Expedia, I was able to use digital keys through my Hilton Honors app, which I prefer over the conventional keys. However, in this hotel you need to use keys to use the elevators, but you can still use the app to communicate with hotel staff and perform self-checkout.
Valet parking was not the best experience because it is always busy with people going to the roof bar and the wait can be very long. One time we waited almost 20 minutes for the car, and another the attendants did not have the car ready because they had not read the text announcing we were coming. Another negative was guest services. Not very friendly, or at least not the person I dealt with when I requested to add an extra night to one of my rooms. Not only was she very short in her replies but the price that she gave me was $244 over the cost of booking the same room from the Hilton Honors app; the only reason I didn’t use the app to book another room was because my daughter was not feeling well, and I didn’t want to have to move rooms that day.