Oct 2, 2021
My Uber passenger recommended this place to me. Lesson learned is . . . . despite the verbal recommendation, always check the reviews first.
Unfortunately, I was reading the negative reviews AFTER I placed the order.
Negatives
On Devon Ave, Sabri and Usmania restaurants are serving the same price food with huge ( enough for 2 person ) portion with plenty of meat with no cheap paper plates.
After eating 2 small chicken portion IN 3RD CLASS paper plates. I had to literally dig my spoon again and again to search any chicken. That's called " search and rescue " :). "Siri" please have some proper crockery plates. Your food price is NOT cheap.
The counter guy was not wearing mask although it is mandatory by the city government. Though all kitchen guys were wearing the mask.
Positives
The counter guy did some special efforts to make sure the spice level is very very low.
I realize that the management is reading the reviews and acknowledging then as well.
But I feel, they should ask the in person customers for any critical opinion. One question will go long way ,
👉 " How can we improve " ?
Plus, other then apologizing online they should try to compensate with some complimentary snacks if the customer has legitimate concern.
When I am eating here. Coincidencently, the passenger who recommended also came to pick food. I didn't have guts to tell him about my disappointing experience. But atleast I was prepared since I read the reviews before the food arrived.
With this quality and quantity of meat . . . For chicken biryani , Instead of this price of $ 13, if they put $ 7 for it then I would take away my negative reviews.
Rest of my order is for my neighbors. My fingers are crossed. Thanks God my neighbors are not desi otherwise I would be embarrassed 😊
My belly is 50 % empty at the time of leaving the restaurant because I had to leave 60 % of the food due to lack of meat.