This hotel is poorly run and not well maintained. We reserved, and paid for in advance, two rooms on the Hyatt website at the beginning of May. At the end of May when we checked in, neither of the room types that we had booked were available because the hotel staff was “unaware that certain floors needed maintenance” when the online reservations were made. Instead we were given two rooms of different types, one of which was a significant downgrade in room type and quality from what had been booked online. These rooms also had maintenance issues. Two of the three corner moldings in my room were gone and just the glue remained (photo). Indeed, halfway through our four night stay, an unexpected plumbing problem elsewhere in the building required me to change rooms so they could shut off the water. At least in the new room, all the corner moldings were still glued on. In the rooms and hallways, scuff marks on the walls were distinctly noticeable (photo). Past the lobby, the hotel had a shabby feel and look to it. It must have been quite nice – once. The attitude of the hotel management to the downgrade in the type of the other room was indifference. The couple in that room were offered no compensation either during their stay or afterward for receiving a lower quality room than we had paid for. I can only recommend that you check out the many other fine hotels in downtown Chicago.