Dylan's Tavern & Grill

Very convenient location. Right across from Union Station. Our waitress was Isabel and she was absolutely wonderful! Very attentive and super friendly. Also my hubby wanted ribs and they stayed open later to cook them for him. He said they were amazing! I had their chicken strips and fries and that was very good. The one thing I didn't like was they charge a convenience fee for using a debit card or credit card. Also a Great place for big parties. Large place.

Chicken quesadillas - YUM!! Dylan's food portions are quite generous. I usually have leftovers to take home. The service was great, as always. I'm so glad Dylan's is open for lunch again. I missed it these past couple of years!

To start, the venue is classy, even if a little dark. The party promoter/ coordinator Nicky (N) was amazing with communicating with me about the details of my party and what was required of me. I also loved that their bottle ladies (BLs) had the led lights instead of sparklers. That unfortunately, is where my praise for Dylan's ends. This past Saturday (11/5/22) I 'reserved' a section at Dylan's for my birthday party. I put reserved in quotes because when I asked about how I would know which section was for my party I was told it's a "first come" basis, and encouraged to arrive early. When I did arrive and choose my section, my party & I placed an order for food and the bottle service required to be seated there. We checked the list of bottles, sent out by N, beforehand but were informed by the BLs that the prices on the list & what we were expected to pay were a $125 difference! *Conflicting information: Strike 1* I found N, had him straighten that out & waited for our orders. The bottle arrived & I handed over my card to start a tab. At that time I was informed that bottle service was cash only, which was not relayed to me beforehand, but since I had passed a Chase on the corner on my way in, I figured no big deal. I spoke to the young lady at the door, let them know I was going to an ATM & would return shortly. The ATM would not permit me entrance so I went back to find N since the request was now a problem. He went off to find someone (a manager, I guess) N & another Dylan's employee, whom I hadn't seen before, but seemed to have a grasp of the situation / how to handle it came to my section to let me know that vestibule had not been accessible for after hours business since the pandemic began but also, the BLs were misinformed & I could pay with my card but the gratuity would need to be in cash. *Conflicting information: Strike 2* Thinking I would now have a smooth night, after paying the gratuity, we began pouring shots from the bottle we ordered. But, while I was handling that issue, my table informed me that the server that brought our food had also brought them the bill, which they were told had to be paid IMMEDIATELY, and needed to be paid in cash. So they did. But we collectively had only brought cash to tip waitstaff, we intended to pay with our cards & now had no cash to continue the night, plus the nearest ATM was inaccessible. I attempted to locate N again but the venue had become very populated since it was after 11 p.m., so I went to the bar area where I saw the server (the single server, attending 8 VIP sections) putting in orders, to verify the information my party had received. Several gentlemen were standing in the bar service area (big food service no-no) & one asked if he could help. I declined, but asked them to find someplace else to stand so they wouldn't be in the staff's way. The BLs who were near the bar retrieving more bottles, told me to return to my section, they would send someone to my section to field my inquiries. The guy that offered me help earlier asked one of the bottle ladies what the issue was, she told him. They had a brief conversation, he then directed his attention back to me & said paying for food with cards was fine. *Conflicting information: Strike 3* I let the BL know that I would like to order more food & bottles, she said someone would be there to serve my section soon. Cool. Right? More of my guest arrived shortly after, and with the party reservation you are allotted a complimentary bottle of champagne, which can be awarded once 5 paying guests from your party arrive. I didn't know if all the paying guests had to RSVP'd for my party us to qualify for the champagne or what. Noting all the issues I had earlier, I went back to the bar to ask for the manager. The guy that had resolved my most recent issue was still standing there, so I approached him. He asked what's the issue, I let him know that I would like to speak with a manager to discuss the amenities of my reservation & was told unceremoniously that me & my party needed to leave NOW. I'll NEVER go back!!

Although the penne vodka pasta was very good it was a process to finally decide to order it. This is because they were out of pork and salmon. My friends ordered the cobb salad and when it came out it it was missing avocado. They then went back to add it, bringing out a 1/4 of an avocado for 2 people to share with their Cobb salads. To then top that off they didn't have chocolate milk. That's why I believe this was a true 2 star experience.

Just another bar. Precisely how it should be. Often times when I ways into a new pub, there's alot of glamour, glitz and flashy razzmatazz involved. Not here. I walked in, ordered a drink and left satisfied. The five stars is for a good clean environment and well, who could want more