While the pastries and coffee are delicious, the service is consistently terrible. I've worked a myriad of customer service/food service jobs in my life, so I understand the innate hatred of customers for simply being customers. That being said, displaying basic levels of friendliness (for example: saying hello, thank you, or pausing a personal conversation to prepare a drink/pastry for a waiting customer) takes little effort and goes a long way. I live around the corner and I would much rather give my money to a local business than to Starbucks, so I'll probably be back. Here's to hoping next time I want a Dollop bagel and a coffee, I'm not met with audaciously rude baristas.