Having missed out previously due to the well-known long waits, I finally got lucky with a spot at the counter on a Wednesday afternoon.
Was it worth it? Absolutely.
Service is quick, friendly and efficient. You feel welcome and not rushed; for a place with consistent lines out the door, that's impressive.
As for the food. I went with the cheeseburger with an egg, and a side of fries. The cheeseburger was excellent: fresh, perfectly cooked, juicy with the right amount of seasoning. Loved it! And the fries were perfect - seasoned to perfected and cooked just right.
So why only 4 stars? Perhaps the hype took away some of the greatness, but I have had equally good burgers around town. And while the burger was very fairly priced, the side of fries (while delicious and plentiful) were not.
I would like to add that they'd really do themselves a favor offering a vegetarian option. As someone who eats meat less and less, and whose wife is vegetarian, this is essentially off limits for us as a couple. It's 2023, time to try something new.