Francesca's Passaggio - Naperville
Francesca's Restaurants feature rustic Italian cuisine and friendly service in a casual, relaxed environment.
Francesca's Restaurants feature rustic Italian cuisine and friendly service in a casual, relaxed environment.
We had the best evening! The food was outstanding but the service from Eddie the server was even better. He made the evening special. Great suggestions and...
The dining experience at Francesca's has changed. The menu is limited and some favorites are no longer on the menu. Such as the pizza and the roasted...
My favorite go to for date night or just when I crave the sauce on their chicken. So good. Update: we just had another amazing meal here and what made it stand out was our server Eddie. He was so personable and made fantastic recommendations. Also, the host who took an extra moment to make us aware who would be serving us tonight made it a fantastic experience.
Do not go! Horrible experience. Awful customer service! I was surprised the whole awful was the experience. They are very shortstaffed and they do not have the proper training for their employees. I felt I was literally begging for food and drinks over there! You have to raise your voice loud the police are older because they are far away from the table and looking away from you! Not only they don’t wanna do I contact but their body is away from you and the table! We went there last Saturday for lunch and they were having a party but not enough staff. Our waitress was not happy to see us there and did not give us the time or effort. It felt that they were eager to kick us out and could not wait to take our plates while we are eating! My husband wanted a menu but the hostess did not come so we had to walk to the front grab our own menu! Self service in a dine in restaurant. My husband choose to give a full tip not because they are worth it but because of the economy now. The cost of food and gas is too expensive so he pretty much decided to give the tips as charity! Up until they fix customer service, do not go
Been coming to this restaurant for years. Lately everything has gone down. They change the size of the stemware. Brought it to a female managers attention....