Garden Atrium - Pheasant Run
4051 E Main Street, St. Charles, IL, 60174 , North Suburban
Price: $$$$$
Reviews
Bianca Sizemore
about 1 year ago
Hotel was very impressive. Lobby and room were very clean, organized, and comfortable. Staff was great as well. I definitely will be staying here again when ever I’m in the area! Thank you for a great experience!
Lori Lewis
over 1 year ago
AVOID at ALL COSTS. This hotel is fine as far as accommodations. However, I was double booked according to them for two rooms. I booked this through the Hilton Honors app and they are saying I no showed. HOWEVER, I checked in face to face at 12:35 on December 12 and they said we need your credit card. I thought this was for a deposit. And they said you are booked for ONE room for two nights. Then, I call and the assistant manager, Erica, couldn’t have been more rude. No, you booked two nights. Well, riddle me this, if that were the case, I would get a receipt for this. So I’ve had to escalate this issue, and she even told me to call HiltonHonors, and they said they are the ones that won’t refund this. I’m now opening a case with Hilton Honors. I will also be contacting the Better Business Bureau. If this is how you treat your customers, I will make sure that I will post this to any and all social media.
Jason Lucas
over 1 year ago
Quick and easy staff was super helpful on somethings I had forgot. Would definitely stay here again.
Ib En
over 1 year ago
It's a run of the mill, slightly below standard, hotel experience. However, the surrounding area is awful with burned down buildings all across the road, no taxi service operates this area, and the selection of dining options I the area is subpar. The rooms are nice, spacious, clean and with TV and wifi (if you are an Hhonors program member). The gym is tiny, no towels in the towel rack, and one out of two treadmills were broken. The pool is small and evidently being renovated or serviced but instead of closing the area off it is full of dust and plastic sheets to separate the area off from the rest of the pool area. The breakfast is nice enough and with the option of a hot meal to order.
Ron Gauerke
over 1 year ago
Clean rooms. Great service. Been here for almost 3 months. Whirlpool has not been working all this time. No free continental breakfast but available for cost.
