Ramada Lake Shore Cafe

The hotel is really nice and the location is beautiful. The lower level rooms have moist walls. The only reason I am giving 4 stars is due to the experience with the housekeeping on our checkout day. The room service folks were knocking our doors since 7am in the morning and multiple times opened our door when we were sleeping because the previous night we got back at 2am. Inspite of telling the staff the 2nd time the lady kept on knocking every other hour and opened the room door with her master key testing our patience.

do not book! rooms smells musty and like cigarettes, stains on bedsheets and floors, not accessible, nothing in room works (phone is not connected, coffee machine is broken, sink is plugged, pool is empty in the middle of summer.) Wifi doesn't connect at all so I wasn't able to do the work I had planned to. Beds and pillows are old, lumpy, and springy. Housekeeping knocked on the door at 8 in the morning despite us having a do not disturb sign on the door, asking when we were checking out because the lobby doesn't tell them when they can go in and clean. Told the staff about some of the issues with broken things and they said they'd send someone to fix them and never did. Most of all, the staff was incredibly rude and unhelpful.

A friend booked this hotel for me and I spent only 1hour in the room, trying to book another hotel. The room had this damp smell and you can immediately see the rug is dirty. The walls are also damp. Only one lamp was working, making the room dark. The chair was torn and dirty. I spotted ants on the rug and bed. Overall, it is impossible for anyone to have a beautiful sleep there. One more thing, I was told my room was beside the pool, what I saw was an empty, dirty and deserted pool. It was a complete waste! I ended up sleeping at Hyatt place, less than 8 mins away.

Lobby is updated, looks great but room was as old as could be. Several small repairs would help. I would say this is a motel not a hotel. Good water pressure. Good place for a quickie.

I stayed at this place 7/8/22 and checked out 7/10/22 at 6:00 am and yet they charged me an extra day and thought I would not notice it on my bank...

Chicago Lakeshore hotel best western is the worst hotel I ever stayed in in my life is dirty is nasty you have to watch it from building to get to your room...

If I could I would give it negative 5 stars. I’m very disappointed that I paid almost $200 for a glorified “motel” instead of a “hotel”. Pictures are very deceiving to where you can’t even view the lake, but you can view the parking lot at least. Very outdated, markings everywhere, carpet had stains, and more. I tried asking for a refund to which they promised, then turned around and lied about it and gave us a very big attitude. When I confronted the management about the situation they said that they where going to be available with 2 managers the next day and it turned out no one showed up. I rather stay in a box then this dump again…

Rooms are affordable, lobby is updated and there a Beautiful sitting area, young man at the front desk never acknowledge me (stood their about 3mins) I had to speak to him first for him to look back up after helping another guest, check in was fast, there’s no hot breakfast just grab and go, as soon as u walk in your room a bad odor hits you right in the face, also theirs no mini fridge or microwave in these rooms, our clock was 50mins late and our remote didn’t work. Walls are thin and unfortunately we got a room right near the entry door, so starting around 630am we were waken by our lovely neighbors full family of loud talking, laughing and door slamming.

Staff was very nice and efficient. The location was perfect for our needs close to UChicago. The room was clean and bed comfortable. AC worked great. Only downside was room decor. Very old and dated but did not affect our stay. There was a hair dryer and an iron. Pillow could be nicer but I brought my own

Second time staying here. It's convenient when visiting family & friends. Rooms are clean, just need a few touch-ups here and there but not a bad hotel. I will definitely stay here again.