Moretti's Ristorante & Pizzeria - West Loop

I have only been here twice so far and both times I have been impressed for different reasons. One was a business lunch, ordered fish and was impressed,...

When we walked in on Sunday 10/2 a couple was walking out. The man said to the person at the front we've been seated for 15 minutes and haven't been waited...

Was excited to try some home town food. Pizza and chicken Alfredo was so so at best. Worst am I am mean the absolute worst service we have ever experienced....

Would give it 0 stars if I could. (Edit review/update at the end) My husband placed an order for a pizza that was supposed to be half cheese and half stuffed jalapeño. We specified online that we did not want tomatoes, bacon, and sausage. We also notated that we did not want our pizza cut due to dietary restrictions as we do not consume any pork products. My husband brings the pizza home and when we open up the box, sure enough the pizza is cut and there are large chunks of sausage all over. We immediately called the restaurant and spoke to the manager who expressed absolutely no concern for the matter. Didn’t apologize ONCE. He asks me which option I want and that is either to deliver another pizza or get a refund. We opted for the first option granted our experience was terrible but our kids were hungry so we just went with it. He claimed that all his drivers were available and that he was going to have a pizza sent out in “20-25” minutes. My call log states that the call was made at 8:29 PM and the pizza was delivered at 9:14! But wait, our disgusting experience doesn’t end there. we cut into the pizza and guess what there is? CHUNKS OF SAUSAGE. let me add that when I spoke to this sad excuse of a manager, I had to repeat my order twice to him so he can “make sure he gets it right.” Absolutely disgusting. Will never return to this horrible restaurant. We called Morettis 6 times because their hours stated that they were open until 10 PM. My husband decides to drive over with tbr pizzas and when we get to the restaurant, it was closed. After knocking on the door; a woman (had nothing to do it but she apologized) opens the doorand tells him that the restaurant is closed but my husband insisted he speak to the same manager mentioned above. Manager comes out and said that he specifically told the kitchen the order and that he’s going “to chew them out.” He insincerely apologized and literally did not care. He stated “I will reimburse you but can’t do anything else because my kitchen is closed.” Husband mentioned that it had been a 3 hour ordeal and that two young kids have also been waiting as patiently as they could for the pizza and the end result was disgusting customer service and 2 wrong pizzas. He clearly wanted to just go home and tried to please my husband by saying the next meal was on the house. Yeah, thanks but no thanks. We will not be returning.

I discovered this Pizzeria this summer. I must say, they have one of the best thin crust pizza around. My wife's work orders from Moretti's monthly and...

Worst dining experience. I ordered a Titos mule with peach and they brought it out in a cup that made absolutely no sense for the size of a cocktail, photo attached for reference. They wanted to charge 12$ for that. This was made by the indoor bartender and I had asked the outdoor bartender is that seemed right. I've attached photos of the actual difference of size. You can see how different it is. I also ordered a burger on a gluten free bun. When it came out, the bun seemed a little odd. Sure enough, served on a regular bun. Rather than offer to remake the burger, the server offered to just bring me the bun only. I was already fed up at point. I also ordered it medium rare and of course it was well done. I will not come back to this establishment or recommend it to anyone.

We came here tonight for dinner after we went to Flashback Weekend across the street at the Hyatt Regency. Oh my goodness... the food was incredible! I got...

I'm staying at a nearby hotel. Minutes from O'hare Airport. Thousands of hungry business and leisure travelers nearby every day if the week arriving at all...

I met up with a couple of 'ol colleagues here for dinner as one of them was traveling back overseas the next day and was staying by O'Hare.  We picked...

Today was the first time I visited this establishment. I don't live in the area. I was attending a benefit there and found the restaurant very pleasing and friendly. Very Good food as well. This restaurant was very easy to find, but parking did present a bit of a challenge. I made out alright though.