Melting Pot - Naperville - Naperville
Fondue restaurant chain offering heated pots of cheese, chocolate or broth for dipping & cooking.
Fondue restaurant chain offering heated pots of cheese, chocolate or broth for dipping & cooking.
Highly disappointed in the experience we had tonight. We were seated for roughly 70 minutes before the first course, the cheese fondue, was even brought out to our table. Multiple tables around us were flowing with their courses and moving at a timely fashion while we were sitting waiting. Following that, our server mixed the cheese that was failing melt, basically into a cheese ball sitting in liquid, said it reached the consistency she remembered and walked away. When she came back and we questioned if that is what it was supposed to be like her response was yea no not really. Instead of telling us she could remake it she offered to get a fork for us to stir it longer. She didn’t offer to remake it until we said we were just going to leave. We would have gladly given the benefit of the doubt, but the fact that we were served the course that very clearly wasn’t right and our waitress KNEW and admitted it wasn’t right only after it was brought up by us was very irritating. For the price we would have been paying it wasn’t worth staying for the lack of service. We will not be going back.
Went for Birthday dinner on Thursday night at 5PM. Waitress basically forgot about us halfway through meal. The oil was so extremely hot, it burned and...
The Melting Pot does a wonderful job at offering delicious food via a unique concept at a price that makes sense. It's a fun experience that you have to try...
We came here for my daughters birthday. I haven't been to a melting pot in about 9 years. While our service was good this place is very run down. The carpet...
Been here many times, it's always good. Unique experience. Food is excellent, service is good. Everyone is friendly and helpful. The only negative is of no fault of the restaurant, it's the people that come in with bad kids. If you cant control your kids, please keep them home. I had kids behind me jumping on the seat and slamming against it. Very aggravating. Great place.