The owner is a little wacky. He's screamed at older people waiting in the wrong line, and engages in conversation about Italian species vs Jewish appetites. I think he's harmless, just odd. However the good is great! Try their soups. Fantastic. Their club sandwich, with turkey bacon instead of pork, is a treat and a challenge to eat in one sitting. All their foods are the absolute highest quality, that's a real consideration.
My favorite is a turkey pastrami Reuben, with the side of mashed potatoes and gravy. It just knocks me out.
Max's Club sandwich (I get turkey bacon), but the sandwich is almost impossible to finish in one shot. Great to take some home to feast in later!