Jameson's Charhouse - Woodridge

We were seated at a booth that was such a tight squeeze that I could not even get my feet past the table leg. My feet were on top of my husband's who was sitting on the other side. I had to sit at the edge of the booth with my feet tucked at the outside edge of the bench. We tried to make light of it. Waitress took 15 minutes to greet us. No apology or explanation. She was nowhere in sight. Placed our order, beginning with appetizer. Calamari. Kinda dry. We waited a long time between courses. We watched the waitress engage in an animated conversation for over ten minutes with a table that had finished. The restaurant began to get busy. An hour and 15 minutes passed and we still had not recieved our meal. My husband asked for more water. We waited. ...and waited ...and waited. I asked hostess to call manager. We asked to have food packaged for carry out. Briefly explained why we were dissatisfied. Manager returned to tell us our meal was finally ready and being packaged. Then he walked away. Waitress finally arrived to refill water. No apologies for delay. We told her we were waiting for the check and no longer required water. I noticed large particles of green debris in her water pitcher and pointed it out. What on earth? We are big tippers. Last meal here we tipped $100. This meal we tipped the busboy $20. This is the first time in my life I have not tipped a server. On the way out, I attempted to speak with supervisor again. He was quite hostile. He claimed he was the general manager. No apologies from him. He had the audacity to state that we were only there an hour and service was appropriate. He never mentioned the 15 minute wait to even be greeted by server and the 20 minute wait after our salads were finished to even get our meals; which were overcooked, we discovered upon checking the carryout. We ordered rare. It was all Medium Well. The poor service and extraordinarily rude treatment must mean they don't care about customers. We will only patronize establishments who do. Never again.

My family and I love this place. Whenever we all want to get together this is the place we choose. Quality and consistent with GREAT SERVICE. Always very nice and accommodating to kids as well. Rib eye is always a top.choice for the family... I love the walleye. Prime rib sandwich is always great as well. We've made lots of memories and always a fun positive experience!!! Highly recommended!!!!

We simply love this place. Yesterday we brought some friends with us who live nearby but had never been there. Food was delicious, as always, service excellent, as always, and we always end getting the Tiramisu. Yummy

Was there recently with family. The entrees were very good. However, I hand the daily special which was a filet and grilled shrimp. The shrimp was over cooked, dry as toast. As a huge fan of key lime pie , that was our dessert choice. What a huge disappointment that was.. It was presented as a small tater. The crust was soggy, the filling was not creamy and smooth,, ( it had chunks of I don’t know what in it.Coconut?), and it was artificially green. Take that item off the menu. I can get a better key lime pie in the frozen food section at a grocery store

They have some of the best rack of lamb in the suburbs. That's all I ever get when I stop by there. It seems like they are always busy. Good for them.