Wild Pug

Firestone will change my oil as long as they can void my factory warranty and use their oil and filter, they will not use my provided motorcraft oil and filter, or provide motorcraft oil & filter, essentially denying oil changes on every car that is under manufacturer warranty and requires their specific oil and filter. They “will not use customer provided parts” the customer service rep wasn’t very accommodating or understanding. Just seems like a silly way to ensure people who care about their warranties to never use this company.

I've already reviewed the other location on Broadway and have the same experience. My starter motor has gone out for the 4th time and now I can't see my family on Easter weekend. They've kept my vehicle for several days over the initial time and assured me they fixed the issue, yet it continues to happen. The staff has been very nice, but the service hasn't been effective. It's costard me $100s in Uber and tow fees, regardless of the starter motors being covered under insurance.

Thanks Matt and John for listening and caring about my concerns for my wife’s vehicle. You can definitely trust these guys and this fountain city location.and a huge thanks to Owen who not only took excellent care with my wife’s car.He also showed me how to calibrate the Tpms light.Big thanks to all at this location. Where the guest is priority.

Well I know since I’ve been to the one in Appleton Wisconsin my car has never run the same. I recommend them only if you have to. Other than that they will try to drive the price up on you just so they make their commission as well as your car won’t run how it should. Take your vehicle to a professional mechanic these guys or just run a bill up on you!

Started my Sunday morning there for a flat tire repair. Matthew was so friendly and helpful. They squeezed my repair in and took care of me so quick. Thank you guys for being so fast and courteous. You have earned my business for future repairs.