Tried ordering a cake for my mothers 70th birthday. Initial outreach was fast after submitting an online inquiry form. I sent inspiration photos as requested and was told I needed to finalize the order the next day so it would be ready in time. I followed-up via phone and email and wasn’t given any next steps. They told me to wait to hear back via email. When I called back again trying to finalize the order was put on hold multiple times spoke with the multiple people. Was told if I had called an hour later my order would not have been put in on time. The woman was rushing my cake options on the phone and kept saying how busy they were. No one clearly looked at the concise email I put together referencing the photos, style of cakes, colors, etc. finally moved forward with another bakery that was responsive, accommodating and very helpful. I never take the time to write reviews, but they have clearly taken on too many orders that they can handle. This level of horrible customer service certainly takes the cake.