I have a serious issue on how my night turned out. In the midst of a pandemic this company and its staff are solely focused on capital and not people. November 20, 2021, I was taken on what was supposed to be a surprised date. Taking a culinary class was something I have been wanting to do for awhile. My date obviously heard me loud and clear and did a great job trying to make that come to fruition. I was definitely surprised, but not for the good. We arrived 20 minutes late due to the valet flirting with someone, given the the wrong directions multiple times by mall & security staff, and after calling the store’s number multiple times with no human m assistance. Upon finally arriving into the store, we weren’t given a quick layout of the room or what everyone was now doing. So, we took the initiative and common sense to find where to wash our hands first. Make sure before arriving that you are fluent in English, so you can maneuver around which sink to use, because there are 3 total and the instructor definitely does not have a sec to tell you. While at the hand washing sink please use common sense to also pour yourself a glass of cold water (inferred by the cold water housed in glass bottles with empty glasses next to them?) Standing awkwardly in the room, we were finally instructed to find our names and put on our aprons. No further directions, so again we just stood. Even more bizarre, we stood with aprons on helpless and confused (CLEARLY AWKWARD & EMBARRASSING) 10 mins. We kept raising our hand and making verbal utters to get the instructor’s attention. The instructor was so distracted by frantically running around the entire kitchen end to end to help others; he never noticed our constant efforts to get his brief attention. In fact, we decided to take photos of ourselves and unused working space. When we shouted EXCUSE ME WHAT ARE WE SUPPOSED TO BE DOING? The instructor nonchalantly said we were paired with another couple already working and worse made NO introduction in order to break the ice. So, we were expected to just “jump in and start doing what exactly?” Remember, he did hadn’t given us clear directions since we entered the room. Respectfully speaking in the middle of a pandemic, I did not know the couple who was already touching and handling my food with their bare hands. At the end, I am expected to put food in my mouth and eat…right? Since we did not know the couple it was also hard to communicate who was going to do what and when. Especially since they had already started prepping most of the meal. So it wasn’t much for us to contribute. The couple did allow us to place ONE EGG in the mixing bowl the entire time we were there. To this minute, I still couldn’t tell you what was being mixed and why. The instructor appeared flustered and overwhelmed. The evening was guaranteed to run more smoothly had an assistant been present to attend a packed room. Personally, customer service was notably lacking. On top of that, he kept telling everyone how the cooking equipment was malfunctioning. If this is known fact, then why has the company not made the conscious decision to simply replace it as this makes the company look bad. Are you waiting for a guest to hurt themselves PRIOR to swapping our necessary items. After awhile the evening stated to become annoying, so we decided it was more appropriate for us to leave. At this time, we just demanded the instructor’s attention after he once again failed to notice our subtle attempts. We pulled him to the side and told he we were just going to reschedule for another day and time…hopefully a slot where we can have access to our own ingredients, cooking utensils, and equipment. The instructor carelessly spent the time telling us about non-refundable policies which was the most personal time, direct attention and conversation that he had with us all evening. Don’t waste your time let alone money here, especially if you are need of solid quality time with your significant other. If you do, then hopefully this fully prepared you on what to expect.