Maggiano's - Old Orchard

I ordered carry-out Saturday evening by phone instead of online due to some minor dietary issues. Let me by saying I dislike automatic phone systems with a...

My 1st visit to Maggiano's went well. I saw a YouTube video of someone reviewing the restaurant's full menu. I saw some dishes that spark this visit....and eventually this review! I decided to book a reservation because I didn't want to chance waiting too long for a table. It appears the owner or manager was at the host station. He made sure we were seated quickly. The staff seems trained in the art of making conversation and upselling. As a business owner, I appreciate those small details. We ordered the appetizer starter. The fried zucchini was the best. The toast was the worst ( dry and cold). I went with the chicken parm with spaghetti. It was cool. It's not spicy at all, so it's a great choice for kids as well. The star was. the dessert. The 5 sampler plate is a smart way to try all without a major commitment to one dessert! Overall, it was a great experience!

Great food, but terrible service! Everything we ordered was delicious! We ordered the bombalina for the appetizer. It included a a sample of the...

For some comfort meal I almost every time choose Maggianos. They have this dish one the menu that taste like I made it at home. Seriously, I kiddddd you...

We are Lettuce Entertain You fans and Maggiano's serves solid Italian, with something for everyone. It's actually our Papa's favorite restaurant because...

We had an 18 person graduation party on Sunday and the waitstaff handled the gathering with perfection. Food was great, waitstaff was attentive and flawless. You'd think serving 18 people would be a challenge....but it wasn't for them. Great all the way around.

Perhaps I have been spoiled with homemade Italian food all my life and/or going to high quality Italian restaurants that eating here was...disappointing. I...

Such a wonderful experience here than what I had downtown Chicago. Juan was my waiter, he was so patient and kind. He took the time to explain a specific dish I wanted. He and the chief accommodated me. Loved the atmosphere and music here so relaxing. He checked on me without being too intrusive. I plan to come back.

Service sucks. I have been sitting here for 30 minutes and no one has even come by to ask me what I want to drink. I've gotten bread and after eating most...

My Family and I just went to Maggiano's for a late dinner tonight. It was our first time and we heard great reviews about the place. The food was excellent but the service was absolutely terrible! We started with appetizers and our server never even checked on us once we got them to see how they tasted or if she could bring us anything. We never even got share plates for our appetizers. My daughter had to grab them off another table. She only had two tables besides ours and I could understand if she was busy but her tables were finished and my daughter waited 15 minutes for her drink and was told the bartender was busy. Our entrees came and she didn't even take our dirty dishes from our appetizers out of the way so we had room so my daughter had to place them on the tray stand that was left by the table. My son asked for a refill of Sprite and was bought carbonated water and when he asked for a new Sprite he was told it was out and they were having problems with the Sprite instead of her swapping out the syrup that had ran out. She offered him a different drink and then never bought it so I had to ask another server that was bussing his table for the lemonade at which time she walked out of the kitchen and said ya the lemonade and finally bought it and said with an attitude if you guys need anything let ME know. She constantly walked around with the same tissue wiping her nose and putting it back into her apron pocket and grabbing peoples food, drinks, and checks without washing her hands. How gross! I don't usually ever leave bad reviews but I'm not sure if she was sick, having a bad night, or just flat out a bad server. Dana was our server.