M Burger - Water Tower Place Mall

I don’t know what happened. The burgers used to have lettuce and tomatoes. Now it’s some cheese and a insanely thin patty. It was not worth the price before, but this is just an insult. The Ads on the wall and what you get are not even on the same planet. Go to jewel and spend maybe 50 cents to get the materials you are getting here. Best part is there is no lettuce or tomatoes so there is no prep to make this. Why Lettuce Entertain You would want to be associated with this hot mess is beyond me.

M burger makes me say mmmid. Its smell, workers, shakes, all mid. The patties are extremely thin, and the double is more like a normal burger. between the nice, greased up floor, the oily dripping burgers, and even the greased up burgers. I love the styling, and what they've done with the place, it looks great.

Great burgers at all of the locations! One of my favorite burgers spots in Downtown Chicago that have consistently delicious burgers and fries and shakes.

Horribly run restaurant. In the 15 minutes I spent there: They let me order something that was out of stock, and they didn't catch the mistake until I waited for 10 minutes and asked for order status. They spilled frozen food all over the ground and seemed to put it back in the same bag for future use. Horrible attitude, lack of apology. If this was my franchise, I'd get out of this location asap.

The worst service I've ever experienced and I still spent close to $60 for 5 (2 adults, 3 kids). Not only was nobody present when we walked in, (you could hear the employees in the back and see one at the grill) but when the employee at the grill saw me she couldn't even be bothered to address me and ask me to wait a minute, instead she told her co-worker I was there but went on to their conversation and laughing. When the server finally came out, there was no hello nor a smile, just a flat "what do you want". Much worse, after my kids finished their burgers I wanted to buy they ice cream. Mind you, there's no schedule posted to indicate they were closing. Rather than explaining that fact, ALL the employees in the back went on to mock, laugh, and even used belligerent language at me for wanting to make a last minute purchase- all within ear shot of my young children. My children were not only disappointed but wondering what we did for them to behave they way they did. I'm honestly so disappointed at the level of disrespect and LACK of customer service from this establishment, not only because it's located somewhere as prestigious as the Water Tower Place but for being part of the chain Lettuce Entertainment. I've enjoyed going to multiple restaurants of theirs, this has been by far the WORST experience I've had at ANY restaurant.

Very misleading menu. Their impossible burger is "100% plant based." That means JUST the patty. They should have clarified this! I have a SEVERE dairy...

Absolute horrible service, no greeting, 2 black girls working with an attitude as if they bloody own the place. Ask anything and they don’t even respond, felt like slapping on her ugly face!, the other girl was on her phone while people were standing. They’ve hired a bunch of illiterate & ill mannered.

1.) $4 for a soda. 2.)My burger only had pickles on it. No fries available either. 3.)Bye.

I have loved M Burger as my go-to when I crave a good burger. I have seen it, in my opinion, start to downgrade, especially in burger quality. Granted,...

I have been to this M Burger location a few times and I have always loved the burger and fries... It's easy, it's quick and the menu is simple and...